You Did Not Pass the Security Check. Please Try Again Friday
- #ane
I'm having credit card issues; it just says continuously that the transaction was non canonical for security reasons.
I chatted with alibaba support, ane agent gave me the appeal folio simply the entreatment page requires you to select the menu beingness appealed (of which there are none on file b/c the card is just saved to file after you use it one time).
I went dorsum to support and the adjacent agent said I don't need to do the appeal, they promised to email me something later on this evening; no joy.
Been trying to pay all mean solar day. Normally the depository financial institution card sends a text if something is suspicious and I can approve but zilch like that.
I've been trying all twenty-four hours (hither information technology'due south night every bit I post this).
I went back through the thread and I don't see a solution. I was ready to upload photo id and cred. card. picture but over again, that page won't work if the card is not on file. Is this only the alibaba system being weird?
I know others have had issues with it. I do not want to send a wire transfer. This card works for everything, never fails it'due south a good card.
It's always clean; paid off, etc. I want to practise the carte payment for the extra protection for the just in case scenario.
Exercise I just keep trying? Have tried almost 6x now. First time it took a couple hours to "not work." Now it'south pretty fast each time.
Their Alibaba support rep wrote, "After consultation, I am sorry to hear that you have some payment issue for your order.
Afterwards checking in the system, I feel deplorable that currently information technology doesn't accept credit carte du jour for this transaction.
In order to protect the security of the payment in the whole process of the order, every unmarried guild and payment on Alibaba.com need to undergo the regular security cheque and it is extremely confidential. Unfortunately, this transaction failed to pass the security check and whatsoever attempts to against this decision will not exist considered.
To get your society keep, we have to advise you change a payment method to complete the transaction.
Sorry for the inconvenience caused. Your kind agreement and cooperation are highly appreciated. "
The Platinum card in question is the only payment choice we've got. Anybody else deal with this? Did yous find a solution?
They are uninterested in uploading of ID's and photos of credit cards.
- #2
Sorry mate, I haven't placed my order with Xuba yet, but plan to this evening or in the morning. I'll report back if I take aforementioned issues.
- #five
I was merely reading something interesting in relation to my banks cc apply overseas.
It states that if a country has a 6 digit pin organization and so my carte du jour will be declined everyday, I would need to change my cc to half dozen digit pin.
Hither in oz it's a 4 digit organisation.
Non sure if this is relevant or not but I thought I'd share because I'm hoping for a smooth transaction.
- #6
It declined on me a couple times. Then Amy said apply the appeal which no card showed up. I uploaded I.D. and card and the next solar day it was approved. And that was on a weekend.
Greg
So on the Appeal page when yous uploaded your carte du jour and ID, wasn't the <submit> button grayed out?
Mine is grayed out since in that location is cypher to select on the first field "1. Cull the menu for appeal" when you click it says "no options". So the form is waiting for that to be selected to ungray the <submit> push button.
- #ix
Yeah it's a one-act of errors, I chosen the bank yesterday got through the estimator and then just waited and waited then disconnected lol.
The Alibaba rep emailed me it'due south non my credit card declining me it's the Alibaba organisation marked this club as not allowing any credit cards?
That I must use another payment option. Information technology makes some sense that it's the Alibaba side since my card never sent an OTP code (usually they text me a code if there is some question). Bank may be minimally staffed as we however have fairly heavy lockdowns in Metro Manila with curfews.
I'll try again calling them.
@Jeremiah In my experience (but placed my order ii days ago from xuba), you have to try different (or perhaps the same one, I utilise different ones) cards (will become declined of course) until yous get a "appeal" push right after your transaction got declined. Only past now when you click the "appeal" push, y'all will be able to see your cards have been saved on file.
Apparently, you are directed to the highly-seasoned page straight by the agents you talked to. I guess this could be the reason why yous tin not see the cards saved. I would suggest you lot endeavor out making payment multiple times and use dissimilar cards until yous see that "appeal" matter. My first two payment trials were declined and I did non see the "appeal" button. Later 3rd try, I appeared. And magically, my showtime two cards were too saved. Kind of strange.
OK that's useful. I've tried about 7 times (merely accept i card that can handle the number of cells I'm buying). I never saw the entreatment folio equally part of the transaction; merely when an Alibaba rep gave me the folio later I pushed for it.
Thank you everyone for the assist, I really appreciate information technology.
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- #11
I sympathize you simply take this one card that has enough credit to cover the whole gild. But it never hurts to try different cards. In my case, once I got that "appeal" button and clicked it, I can encounter all my previous cards (2 declined cards without "appeal" push button + 1 declined with appeal push) only showed up in the drib-down menu. I would recommend yous do the same. Peradventure our Platinum bill of fare will appear magically subsequently you get that "appeal" button. So your tin can upload your ID and pic of your platinum menu to appeal that card. Simply a suggestion.
And BTW, you lot can marker out sensitive info on our ID, like your DOB and some other info. I believe Alibaba but need your name and your accost to exist matching with the info for your order. At least information technology is similar this in my case. I know giving out names and addresses is still a concern to some. Simply it's meliorate than sending the entire ID image out.
Ah got information technology. Cheers. I wish I had known that about marking out sensitive data. Ironically, the address on the DL is unlike since I moved since so.
Will try using other cards to get to that signal. Thank you.
- #12
Another thought.
I'm shipping to my reshipper in China. So the address that comes up past default in the payment folio is in Chinese (the address I gave the seller to ship to). I delete information technology and enter the address associated with the menu here in the Philippines. Does anyone think this could be flubbing things upwardly?
Maybe I should ask the seller to describe upwardly some other purchase but list my dwelling house address on it, make the payment, then he can change to the Chinese address?
- #xiii
Then funny that information technology has to exist mysterious why tin't they but say conspicuously what the problem is? I'm sure even using google translate would be sufficient if they wanted to say what needs to be washed.
- #14
If its not shipping to your home address thats a big red flag and thats probably the trouble.
- #16
I just ordered some cell a few days ago and had no problem . hmmm
- #19
I'm an American but I'g in the Philippines. the Philippine gov't is quite friendly with China, so that shouldn't exist an issue. The credit card is also Filipino and I have not identified myself as American.
Thanks, I tried PayPal first the seller is unwilling to accept PayPal (it's my preferred online method of payment).
Yeah I was thinking this besides. I got the seller to brand a new club with my home address as the delivery address. Then I tried to pay that i. No Joy.
OK so I followed this since it seems like your situation is closest to mine. I just tried to pay with a different carte du jour (which I knew would fail equally it has no loot on it), then I tried to pay once more with the Platninum menu, only to emulate the pattern of success which you had Greg. So here's my question, that Entreatment page, there is no link to information technology grade the payment failed page.
I take the link because the 1st support amanuensis at Alibaba gave me the link when I asked for it.
Then here I uploaded again my D.L. and C.C. pic to that page, merely since there is no menu on file the <submit> push button is grayed out. How did you get past that? (run across lesser of pic, no fashion to click submit). Thanks in advance!
- #xx
Thank you everyone so far for your ideas and comments!
Tonight through sabbatum. nighttime are a vacation for me (it'southward almost night here in the Philippines) so if I don't respond till so I'chiliad however grateful!
Source: https://diysolarforum.com/threads/problem-paying-on-alibaba-help-please.7789/
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